Refund Policy

1. Overview

Thank you for choosing Bloom 360 LLC ("Bloom 360," "we," "us," or "our"). We are a full-service 360 digital marketing agency committed to delivering exceptional value through our marketing services, creative solutions, and strategic campaigns. This Refund Policy outlines the terms and conditions governing refunds, cancellations, and credits for all services and service packs offered by Bloom 360 LLC. By purchasing any of our services, you acknowledge that you have read, understood, and agreed to the terms described in this policy.

We strive to maintain complete transparency in all client relationships. Our goal is to ensure that every client receives the quality of work they expect, and we have designed this policy to be fair and reasonable for both parties. This Refund Policy applies to all service agreements, whether initiated through our website at bloom-360.com, via email correspondence, or through any other official communication channel. If you have questions about any aspect of this policy before making a purchase, please contact us at info@bloom-360.com so we can clarify any concerns before you commit.

2. Service Packs and Billing Structure

Bloom 360 offers a variety of service packs, each with its own billing cycle and structure. Understanding how each pack is billed is essential to understanding how our refund terms apply. Below is a summary of our current service offerings:

Pack	Price	Billing Type
Social Media	$549/month	Monthly recurring subscription
Web Design	$1,569	One-time project fee
Meta Campaign	$1,999/month	Monthly recurring subscription
Visual 360	$2,499/month	Monthly recurring subscription

Custom solutions, add-on services, and special projects may follow different billing structures as outlined in individual service agreements. The refund terms for custom engagements will be specified in the corresponding contract or statement of work.

3. Monthly Subscription Services

The Social Media Pack ($549/month), Meta Campaign Pack ($1,999/month), and Visual 360 Pack ($2,499/month) are billed as monthly recurring subscriptions. These services involve continuous, ongoing work performed by our team on your behalf throughout each billing cycle.

3.1 Cancellation Policy

You may cancel your monthly subscription at any time by providing a minimum of thirty (30) calendar days' written notice prior to the next billing date. Cancellation requests must be submitted in writing via email to info@bloom-360.com. Phone calls, text messages, or social media messages alone do not constitute valid cancellation notices. Upon receiving your cancellation request, we will send a written confirmation within two (2) business days.

3.2 Refunds for Monthly Subscriptions

Due to the nature of digital marketing services, where work begins immediately upon the start of each billing cycle, monthly subscription payments are generally non-refundable once the billing cycle has commenced. Our team allocates resources, creates content calendars, schedules campaigns, and performs strategic planning at the beginning of each cycle. However, the following exceptions apply:

• Service Not Initiated: If we have not begun any work for the current billing period and you submit a cancellation request within forty-eight (48) hours of being charged, you are eligible for a full refund of that month's payment.
• Documented Service Failure: If Bloom 360 materially fails to deliver the agreed-upon services for a given month and is unable to remedy the situation within ten (10) business days after receiving written notice from the client, a prorated refund or full credit for the affected month may be issued at our discretion.
• Billing Error: If you are charged in error (for example, after a properly processed cancellation), we will issue a full refund within five (5) business days of identifying the error.

3.3 Continued Access During Notice Period

When you provide your 30-day cancellation notice, you will continue to receive all services associated with your subscription through the end of the current paid billing cycle. We will continue to manage your campaigns, post content, and deliver reports until the effective cancellation date. There will be no degradation of service quality during the notice period.

4. One-Time Project Services

The Web Design Pack ($1,569 one-time) and any other project-based services follow a milestone-based delivery approach. These projects are structured around clearly defined phases with specific deliverables at each stage.

4.1 Project Milestone Structure

Web design and other one-time projects typically follow this milestone framework:

1. Discovery and Strategy Phase (10% of project): Initial consultation, requirements gathering, sitemap creation, and project scope definition.
2. Design Phase (30% of project): Wireframes, mockups, visual design concepts, and design revisions based on client feedback.
3. Development Phase (40% of project): Front-end and back-end development, content integration, responsive testing, and functionality implementation.
4. Launch and QA Phase (20% of project): Quality assurance testing, final revisions, deployment to live server, and post-launch verification.

4.2 Partial Refunds for One-Time Projects

If you choose to cancel a one-time project before its completion, you may be eligible for a partial refund based on the work already completed at the time of cancellation:

• Before work begins: If you cancel before any work has started and within seven (7) calendar days of payment, you are eligible for a full refund minus a 5% administrative processing fee.
• During Discovery and Strategy Phase: A refund of up to 85% of the total project fee may be issued, as initial research and planning have been conducted.
• During Design Phase: A refund of up to 55% of the total project fee may be issued. All completed design assets created up to the point of cancellation will be delivered to the client.
• During Development Phase: A refund of up to 20% of the total project fee may be issued. All completed code, assets, and materials created up to the point of cancellation will be delivered to the client.
• During Launch and QA Phase or after completion: No refund will be issued, as the project is substantially complete. All deliverables will be provided to the client.

4.3 Revision and Satisfaction Guarantee

Bloom 360 includes a reasonable number of revision rounds within every one-time project to ensure your satisfaction. For the Web Design Pack, up to three (3) rounds of design revisions and two (2) rounds of development revisions are included at no additional cost. We encourage clients to provide detailed feedback at each milestone to ensure the project meets expectations before moving to the next phase. Approval of a milestone phase constitutes acceptance of the deliverables for that phase.

5. Conditions for Refund Eligibility

To be eligible for a refund under this policy, the following conditions must be met:

• The refund request must be submitted in writing via email to info@bloom-360.com with the subject line "Refund Request" followed by your company name or account reference.
• The request must include a clear explanation of the reason for the refund, including any supporting documentation such as screenshots, correspondence, or performance reports.
• The client must be current on all outstanding payments. Refund requests will not be processed if there are unpaid invoices on the account.
• The client must have provided Bloom 360 with a reasonable opportunity to resolve any service issues before requesting a refund. We request at least ten (10) business days to investigate and attempt to remedy any reported problems.
• Refund requests must be submitted within thirty (30) calendar days of the charge or invoice date in question. Requests submitted after this window will be reviewed on a case-by-case basis but are not guaranteed.

6. Non-Refundable Items

The following costs and fees are strictly non-refundable under all circumstances:

• Advertising Spend (Ad Budget): Any money spent directly on advertising platforms, including but not limited to Meta (Facebook and Instagram), Google Ads, TikTok Ads, LinkedIn Ads, or any other third-party advertising network. These funds are paid directly to the platform and are not recoverable by Bloom 360. Even if your campaign is cancelled, any ad spend that has already been committed or deployed cannot be refunded by us. Clients should refer to the respective platform's refund policies for any unspent ad budget credits.
• Third-Party Software and Tools: Costs associated with third-party tools, software licenses, plugins, premium themes, stock images, stock video, fonts, hosting services, domain registrations, SSL certificates, email service providers, CRM platforms, analytics tools, or any other external service purchased on your behalf or at your request. These purchases are made through third-party vendors and are subject to those vendors' individual refund policies.
• Third-Party Vendor Fees: Charges from external contractors, photographers, videographers, copywriters, translators, or any other specialized professionals engaged to fulfill specific aspects of your project. Once these professionals have been contracted and their work has commenced, those fees are non-recoverable.
• Consultation and Strategy Fees: Fees for any standalone consultation sessions, market research reports, brand audits, competitor analysis reports, or strategic planning documents that have already been delivered.
• Setup and Onboarding Fees: Any one-time setup charges, account configuration fees, pixel installation, tracking setup, or onboarding costs that have been completed.
• Rush or Expedited Service Surcharges: Additional fees charged for expedited delivery timelines are non-refundable once the expedited work has been initiated.

7. Dispute Resolution

We believe that open communication is the key to resolving any disagreements. If you are dissatisfied with any aspect of our service, we strongly encourage you to reach out to us directly before initiating any formal dispute. Our dispute resolution process is designed to find a fair and amicable solution for both parties:

1. Direct Communication (Step 1): Contact your dedicated account manager or email us at info@bloom-360.com with a detailed description of your concern. We will acknowledge your communication within one (1) business day and provide an initial response within three (3) business days.
2. Management Review (Step 2): If the issue is not resolved through direct communication, you may escalate the matter to Bloom 360 management by sending a written request for management review. A senior member of our team will personally review your case and respond within five (5) business days with a proposed resolution.
3. Mediation (Step 3): If both parties cannot reach a satisfactory resolution through the first two steps, either party may request non-binding mediation through a mutually agreed-upon mediator. The cost of mediation will be shared equally between both parties unless otherwise agreed in writing.
4. Arbitration (Step 4): As a final measure, unresolved disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the jurisdiction where Bloom 360 LLC is registered, and the decision of the arbitrator shall be final and binding.

We are committed to resolving the vast majority of concerns at Step 1 or Step 2. In our experience, clear and timely communication resolves nearly all issues before escalation becomes necessary.

8. How to Request a Refund

If you believe you are entitled to a refund under this policy, please follow these steps to submit your request:

1. Prepare Your Request: Gather all relevant information, including your account name or reference number, the date(s) of the charge(s) in question, the specific service or pack involved, and a detailed explanation of why you are requesting a refund.
2. Send an Email: Address your refund request to info@bloom-360.com with the subject line: "Refund Request - [Your Company Name]". Include all relevant details and any supporting documentation (screenshots, reports, correspondence) that may help us evaluate your request.
3. Acknowledgment: You will receive an acknowledgment of your refund request within two (2) business days of submission. This acknowledgment will include a reference number for tracking purposes.
4. Review Period: Our team will review your request thoroughly. During the review, we may contact you for additional information or clarification. The review process typically takes between five (5) and ten (10) business days, depending on the complexity of the request.
5. Decision and Communication: Once a decision has been made, we will notify you in writing via email with the outcome. If the refund is approved, the communication will include the refund amount and the estimated processing time. If the refund is denied, we will provide a clear explanation of the reasons and any alternative remedies available to you.

9. Refund Processing Timeframes

Once a refund has been approved, the following processing timeframes apply:

• Credit Card Payments: Refunds to original credit or debit cards typically take five (5) to ten (10) business days to appear on your statement, depending on your financial institution. Some banks may take up to one full billing cycle to reflect the credit.
• Bank Transfers / ACH Payments: Refunds via bank transfer or ACH typically take seven (7) to fifteen (15) business days to process and appear in your account.
• PayPal and Digital Wallets: Refunds to PayPal or other digital wallet services typically process within three (3) to seven (7) business days.
• Check Payments: If the original payment was made by check, the refund will be issued as a company check and mailed to the address on file. Please allow ten (10) to twenty (20) business days for delivery.
• Service Credits: In some cases, we may offer service credits instead of monetary refunds. Service credits can be applied toward future services and are valid for twelve (12) months from the date of issuance. Service credits are non-transferable and carry no cash value.

Refunds will be processed using the same payment method used for the original transaction unless mutually agreed upon otherwise. In all cases, Bloom 360 will make reasonable efforts to process approved refunds as quickly as possible.

10. Chargebacks and Payment Disputes

We strongly encourage clients to contact us directly before initiating a chargeback or payment dispute with their bank or credit card company. Filing a chargeback without first attempting to resolve the issue with us can result in delays, additional fees, and complications for both parties. In most cases, we are able to resolve concerns more quickly and favorably through our internal process than through a formal chargeback proceeding.

If a chargeback is filed, Bloom 360 reserves the right to suspend all services on the account until the dispute is resolved. We will cooperate fully with the payment processor's investigation and provide all relevant documentation of services rendered.

11. Modifications to This Policy

Bloom 360 reserves the right to update, modify, or revise this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated to active clients via email at least fifteen (15) calendar days before the changes take effect. Continued use of our services after the effective date of any modification constitutes acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about our refund terms.

12. Contact Information

If you have any questions, concerns, or requests related to this Refund Policy or any of our services, please do not hesitate to reach out to us:

We aim to respond to all inquiries within one (1) business day. Our team is available Monday through Friday, 9:00 AM to 6:00 PM (EST), excluding major holidays. For urgent matters, please indicate "URGENT" in your email subject line and we will prioritize your request.

Thank you for trusting Bloom 360 LLC with your digital marketing needs. We are committed to delivering outstanding results and maintaining the highest standards of client service and satisfaction.